Shipping & Returns

Shipping Policy:

  1. Processing Time: Orders are processed and shipped within 1-3 business days (excluding weekends and holidays) after payment confirmation.

  2. Shipping Methods:

    • Free Domestic Standard Shipping: We offer free standard shipping for domestic orders within the United States. Delivery estimates vary depending on your location.
    • Paid Domestic Expedited Shipping: For faster delivery, customers have the option to select expedited shipping at checkout for an additional fee. Delivery estimates will be provided based on the chosen shipping method.
    • International Shipping: We also offer international shipping to select countries. Shipping costs are calculated based on the destination and will be displayed at checkout. Please note that customs duties and taxes may apply and are the responsibility of the buyer.

  3. Order Tracking: Once your order has been shipped, you will receive a tracking number via email, allowing you to track your package's delivery status.

  4. Shipping Delays: While we strive for timely delivery, please note that shipping delays may occur due to factors beyond our control, such as customs processing or carrier delays.

 

Returns & Exchanges Policy:

  1. Eligibility: We accept returns and exchanges within 30 days of delivery for unused, undamaged items in their original packaging.

  2. Return Process: To initiate a return or exchange, please contact our customer service team with your order details and reason for return. We will provide you with a return authorization and instructions on how to proceed.

  3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping service for returns to ensure safe delivery.

  4. Refunds & Exchanges: Upon receiving and inspecting the returned item(s), we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

  5. Exceptions: Certain items may not be eligible for return or exchange, such as personalized or customized items. Please check the product description or contact us for clarification before making a purchase.

  6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery for assistance. We will work with you to resolve the issue promptly.